Exchange Policy

Our Craftsmanship & Commitment

At STICO, every pair of shoes is engineered with precision using high-quality materials and patented slip-resistant technology.
Our production team focuses on durability, comfort, and performance ensuring reliable grip, proper fit, and long-lasting wear for demanding work environments.
Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you.

Exchange Policy

1. Requirements for an Exchange – Retail & Online

  • Item must be unworn and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

2. Can I Exchange for Another Size?
Yes. Size exchanges are allowed within 1 month from the date of purchase, subject to stock availability.

3. Can I Exchange for Another Style?
Yes. You may exchange for a different model of equal or higher value.
(Top-up is required if there is a price difference.)

4. What Is the Duration for an Exchange and How Often Can I Exchange?
Exchanges must be made within 1 month from the purchase date.
Each purchase is eligible for a one-time exchange only.

5. For Online Purchases, How Do I Arrange an Exchange?
Please contact our customer service team via WhatsApp with your order number and preferred size or model.
Our team will advise you on the courier arrangement and next steps.
Return shipping fees may apply.

Need help?

Contact us at {email} for questions related to refunds and returns.